Transforming a major bank mortgage process

https://www.processexcellencenetwork.com/organizational-change/articles/six-sigma-across-six-states#.XuseTOQ1_BA.gmail This article highlights the approach and outcomes achieved by following the Stabilise, Stretch and Shape methodology I used at Australia’s largest bank. In this article, I provide insights into some of the key management techniques that are critical to transforming staff […]

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Improving End-to-End Customer Experiences

Knowing your business means knowing your risks and looking for the evidence your controls are being effective.

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