Getting ready for Digital Transformation

Identifying the mindset you need for sustainable BPM success.

In this Keynote speech, I share some insights and learnings on how you too can unlock your hidden Transformation path and sustain performance using an end-to-end process mindset.

Based on my experiences delivering business efficiencies and transforming customer and staff experiences in large-scale banks I explore the approaches I took and the challenges we had to overcome to deliver business efficiencies, improve the risk environment and most importantly, improve the end-to-end experiences for customers and staff.

Recording of the Process Days 2021 (

2 years ago


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