Category: Operational Risk
Improving End-to-End Customer Experiences
Knowing your business means knowing your risks and looking for the evidence your controls are being effective.
Knowing your business means knowing your risks and looking for the evidence your controls are being effective.
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Every experience you provide, every need you meet, and every value you create is completed by following an end-to-end business process. And yet at the mere mention of the term “process,” the eyes of some Executives glaze over. It’s easy to spot who they […]
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Tagged Accountability, End-to-End, Executive