Stabilise, Stretch and Shape
Every customer need you meet, every value you create and every experience you provide is delivered with people, process, and technology across your organisation. Whether you’re leading a small business or a large scale back office, knowing and managing your end to end performance and risks is essential. Proactively resolving issues before they become major incidents can help you become transformational. Let me show you how!
I have over 25 years of experience leading medium to large scale business operations and technology divisions for national and global banks in the UK, Singapore and Australia. I believe in engaging teams across end to end experiences and breaking down silo thinking. My hands-on approach using the three S’s (Stabilise, Stretch and Shape) can help you improve the performance of your Operations and transform your customer experiences.
Based on case studies and insights delivering Operational Excellence for multiple banks, I provide insights, advice and keynote speeches on established operations management techniques and proven transformation methods for digital automation, organisational consolidation, operational performance management, activity-based working, and business process improvements.
As the former Chief Process Officer at the Commonwealth Bank of Australia (CBA) and General Manager for Back Office Operations and Technology Divisions in multiple banks, my experience is based on direct engagement at all levels delivering end to end alignment and experiences that customers love.
Let’s connect and discuss how I can help you adapt and align your business to meet the changing needs of customers.