Improve the performance of your business operations and end-to-end customer experiences using established operations management techniques and digital transformation methods.
With over 25 years of experience at the forefront of large scale operations leadership and transformation programs including digital automation, business consolidation, operational performance management, activity-based working, and business process improvements, my hands-on services include Consulting, Leadership Coaching and Keynote Speaking.
I’ve learnt that winning the hearts and minds of teams through direct engagement at all levels enables your business to align and consistently deliver experiences that customers love. Surprisingly, I still find many organisations and consultants fixate on digitalization and cost-cutting to solve their productivity and customer experience issues. Determined to deliver strategic change and create an environment where people want to work, I evolved my techniques and leadership approach to demonstrate time and time again that digital isn’t the only disruption.
I’m an avid believer and practitioner of the transformation mantra, ‘people, process and then technology’ and have successfully used this approach to deliver transformational change and lead large-scale business and technology operations. I enjoy sharing the insights I’ve gained by co-authoring academic papers with the Queensland University of Technology (QUT) and presenting keynote speeches across the world to help others transform their businesses too.
Let’s connect and discuss how I can help you adapt and align your business to meet the changing needs of customers.