Dan has an extensive track record leading large scale Business Operations and Technology Divisions, delivering end to end operational excellence for national and global banks. Dan’s achievements include:
- Consolidating the Retail, Corporate, and Institutional Lending Divisions for a major national and multi-brand Bank delivering substantial cost, risk and customer experience improvements.
- Leading an end to end mortgage improvement program delivering a 57% improvement in key moments that matter for customers.
- Embedding a new way of working for over 2,000 Operations Staff delivering a 21% productivity improvement
- Delivering a 50% reduction in operational risk losses for a global IT division with leading operational risk management practices and stakeholder management
Dan was the former Chief Process Officer for the Commonwealth Bank of Australia (CBA) and established the Bank’s first end to end process architecture and governance framework including end-to-end Data Insights and Analytics and the Group Operations Digital Strategy.
A graduate of the Harvard Business School Advanced Management Program, Dan is a Non-executive Director of Property Exchange Australia (PEXA), a global leader in digital lodgement and financial settlement of property transactions.