Transforming a major bank mortgage process

This article highlights the approach and outcomes achieved by following the Stabilise, Stretch and Shape methodology I used at Australia’s largest bank.

In this article, I provide insights into some of the key management techniques that are critical to transforming staff and customer experiences. The results helped the bank to outperform their competitors and gain an even greater market share with consistent best in class turnaround times.

Reach out if you’d like to hear more about how I can provide you with pragmatic advice, coaching or a case-study presentation.

4 years ago


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