Process Pioneer – Interview

I was delighted to spend some time with Daniel Jacob Rayner from GBTEC Software AG discussing end to end customer experiences, process management, BPM, and the concept of Conscious Thinking and Conscious Decisioning.

Transforming a major bank mortgage process

https://www.processexcellencenetwork.com/organizational-change/articles/six-sigma-across-six-states#.XuseTOQ1_BA.gmail This article highlights the approach and outcomes achieved by following the Stabilise, Stretch and Shape methodology I used at Australia’s largest bank. In this article, I provide insights into some of the key management techniques that are critical to transforming staff […]

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The cost of not knowing your business could be you!

Executives who can demonstrate their knowledge and ability to manage their end to end experiences, risks and controls will be successful in transforming their business.

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Dealing with Adversity

As Freddie Mercury once sang, “And bad mistakes, I’ve made a few”.  The trick, of course, is not to repeat them. Growing up, my father would often impart his wisdom with me with the words “People won’t always remember the mistakes you made, but they […]

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From brushstrokes to business: what Dad taught me about transformation

My father is a retired painter and decorator, it’s a tough trade requiring long hours, physical labour and exposure to the elements in all weathers.  For a skilled practitioner (my Dad) it looks easy and always provides joy to the end customer.  For the […]

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Looking Forward – Why the next five years can be the best five years of your life.

Recently I went on a camping trip with my son and 20 of his school friends each with a parent in tow. It provided a fantastic opportunity to spend quality time with my son and build on our relationship as he navigates […]

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