Leadership Articles and Insights
Blog post
Getting ready for Digital Transformation
Identifying the mindset you need for sustainable BPM success. In this Keynote speech, I share some insights and learnings on how you too can unlock your hidden Transformation path and sustain performance using an end-to-end process mindset. Based on my experiences delivering […]
Process Pioneer – Interview
I was delighted to spend some time with Daniel Jacob Rayner from GBTEC Software AG discussing end to end customer experiences, process management, BPM, and the concept of Conscious Thinking and Conscious Decisioning.
Transforming a major bank mortgage process
https://www.processexcellencenetwork.com/organizational-change/articles/six-sigma-across-six-states#.XuseTOQ1_BA.gmail This article highlights the approach and outcomes achieved by following the Stabilise, Stretch and Shape methodology I used at Australia’s largest bank. In this article, I provide insights into some of the key management techniques that are critical to transforming staff […]
Improving End-to-End Customer Experiences
Knowing your business means knowing your risks and looking for the evidence your controls are being effective.
The cost of not knowing your business could be you!
Executives who can demonstrate their knowledge and ability to manage their end to end experiences, risks and controls will be successful in transforming their business.
Dealing with Adversity
As Freddie Mercury once sang, “And bad mistakes, I’ve made a few”. The trick, of course, is not to repeat them. Growing up, my father would often impart his wisdom with me with the words “People won’t always remember the mistakes you made, but they […]
From brushstrokes to business: what Dad taught me about transformation
My father is a retired painter and decorator, it’s a tough trade requiring long hours, physical labour and exposure to the elements in all weathers. For a skilled practitioner (my Dad) it looks easy and always provides joy to the end customer. For the […]
Looking Forward – Why the next five years can be the best five years of your life.
Recently I went on a camping trip with my son and 20 of his school friends each with a parent in tow. It provided a fantastic opportunity to spend quality time with my son and build on our relationship as he navigates […]
Stabilise, Stretch and Shape. Building High-Performance Teams.
There are three stages of strategic operations capabilities I use when building high performing teams and transforming customer experiences. The premise behind this is that any experience you are accountable for is at it’s best when you are answering customer’s questions even before […]
Every experience you provide, every need you meet, and every value you create is completed by following an end-to-end business process. And yet at the mere mention of the term “process,” the eyes of some Executives glaze over. It’s easy to spot who they […]
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Tagged Accountability, End-to-End, Executive